Tata Hitachi has been working on innovations on products that can improve efficiency, reliability, and operating costs for its customers.

BKR Prasad, General Manager – Marketing, Tata Hitachi Construction Machinery Company

Please provide a brief overview of your Wheel Loader product range and specifications.

Tata Hitachi has wheel loaders that are made in India as well as imported from Hitachi Construction Machinery Japan (our parent company).

Tata Hitachi’s range of wheel loaders includes 3Ton payload– TL340, 5Ton payload- ZW225-6, 7T payload – ZW310-5A, 9-10T payload – ZW370 and 11-12T payload– ZW550.

All machines have not only been rigorously in-house tested but have also passed extensive on-site testing. The use of strengthened components further enhances the sturdiness of these machines. Also, all the models offered are powered by very reliable engines, fulfilling the required emission norms.

What types of customization options you offer for Wheel Loaders to meet specific customer needs?

Wheel loaders are used across a range of industries, including construction, mining, agriculture, waste management, landscaping, manufacturing, and ports and these machines are essential for tasks such as material handling, loading and unloading, excavation, and transport, providing versatile and efficient solutions in diverse work environments. Resulting from a very diverse request from customers, Tata Hitachi’s Wheel Loaders come with options of various buckets that can be provided on the machines, like, Rock Bucket, Coal Bucket, Slag Bucket and Side Dump Bucket.

What after-sales support do you offer for your Wheel Loaders? How do customers reach out for technical assistance or parts for your range of Wheel Loaders?

Tata Hitachi has a vast network of branch offices, dealer establishments, and touch points, ensuring a strong presence and widespread customer support. Tata Hitachi maintains regular communication with customers, both during the warranty period and after. In addition to the company’s commitment to warranty support, the company offers Annual Maintenance Contracts (AMCs), Full Maintenance Contracts for on-site support, and scheduled service visits. By availing of these services, customers can enjoy peace of mind, knowing that their machines are well-maintained and operating at their best. Furthermore, Tata Hitachi provides convenient options for purchasing genuine parts. Customers can choose between offline and online modes, catering to their preferences and convenience. Our offline channels, including authorised dealers and service centres, offer a personalised experience with expert guidance and assistance.

What are the recent technological advancements or innovations in your wheel loader products?

Tata Hitachi has invested in digital technologies to reach customers far and wide through social media and the e-Dost portal. e-Dost is a cutting-edge digital platform designed to enhance the customer experience and provide a unified view for both Tata Hitachi and its dealers. By leveraging the power of technology, e-Dost streamlines processes, reduces transactional costs, and offers a host of benefits to customers and stakeholders alike.

One of the key advantages of the e-Dost platform is its ability to provide a simplified follow-up process for customer requests. Whether it’s a query, service request, or any other form of assistance, e-Dost ensures that every customer interaction is efficiently managed, leading to better coverage and faster response times. Customers can not only make purchases through the platform but also access comprehensive fleet information. This portal is a one-stop-shop for all customer needs. Additionally, e-Dost features a rental marketplace, catering to both hirers and customers.

What are the recent technological advancements or innovations in your wheel loader products?

Tata Hitachi has been working on innovations on products that can improve efficiency, reliability, and operating costs for its customers, which can result in a better ROI for the investment made by customers. The introduction of hydrostatic transmission on the TL340, a 3T wheel loader, is unique in its class and is the only wheel loader in this class that comes with this technology. This results in better fuel efficiency and a longer transmission life, thereby reducing the life cycle cost of the wheel loader. The 5T wheel loader ZW225-6, launched in 2022, has started gaining acceptance as it comes with a proven Hitachi Hydraulics and Insite, using which the machine can be tracked online. These machines are made in India. The high-capacity wheel loaders ZW310, ZW370, and ZW550 are imported from Japan and come with IoT providing Consite, where the customer gets an analysis of the health of the machine, which can help them take action to improve the efficiency of the machine.

Can you provide insights into any upcoming developments or product releases related to wheel loaders?

Keeping in mind the diverse requirement, options are being worked out by fixing attachments in place of buckets. Attachments like forklift, snow cutter, quick couplers etc have been under discussion with end users in the recent past, and Tata Hitachi foresees that these would-be options will be required in the days to come.

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